Frequently Asked Questions

Our shipping promise

In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your order, we aim to process all in-stock items within 1-2 business days and make every attempt to deliver your package within 10-15 business days.

The parcel may be delayed due to the country’s custom clearance procedure. We suggest tracking the package via the tracking number that will be sent to you once the package ships.

We offer a flat shipping fee on all order, and currently only ship to the following countries Austria, belgium, canada, france, germany, italy, india, japan, netherlands, norway, russia, south korea, spain, sweden, switzerland, ,united kingdom and united states, If your country is not listed on our shipping page, please contact us, we will do our best to deliver to you.

Note: Bark & Leaf is not responsible for the delays incurred due to customs, and/or for any additional taxes/duties your country requires.

How can i change my shipping address?
What happens if there's been a delivery mishap to my order? (damaged or lost delivery)
Do you ship orders to multiple addresses
How can i track my orders?
How long will it take for my order to arrive after i make payment?
How do you ship my orders?


Frequently Asked Questions

How do i make payments using paypal? How does it work?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful paypal payment, a payment advice will be automatically generated to system for your order.
It's fast, easy & secure.

What are the payment methods available?
Can i pay using paypal without a paypal account?


Frequently Asked Questions

What if i change my mind and want a different size or color after my order is placed?

Once an order is placed you cannot make changes. For assistance please email our customer service representatives at

What if i am not pleased with my selection? Can i return or exchange the purchase?
How long does it take to process my return?


Frequently Asked Questions

What are materials do you use?

Our bags are made from a combination of leaf’s, natural cotton, or recycled material (metals, paper, and polyester)
We use primarily lotus, banana, bamboo tree, and rain-tree leaves for our bags. We process the leaves in our facility to ensure that the leaves are cohesive, pliable, waterproof and ready to use in our bags. 

How do you ensure constant production of bags?
How durable are the bags?
How to clean the bags?
Why can’t you guarantee that 2 bags of the same pattern, and color shade will look not be 100% the same?


Since the product is 100% Natural, shade and character variations are inherent in the material. The pantone of the shades will differ from leaf to leaf, as it depends on each leaf’s ability to absorb color. A piece of bag may have different shades of the same color. Although images taken best represent the color and tone of the bag, the same color as the pictures cannot be guaranteed..